Privacy Policy
This Privacy Policy explains how Lumen Studio processes personal data in connection with its product photography website, booking process, studio production, private galleries, and related communications.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.
To protect privacy, we may ask for information needed to verify your identity and understand the request. If a request cannot be fully satisfied, we will explain the reason in general terms and, where possible, provide a partial response.
We keep personal data only for as long as needed to handle inquiries, manage bookings, complete production, deliver files, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, we delete it or de-identify it within a reasonable period, subject to backup and archival systems.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the stated effective date.
How We Use Data
We use personal data to respond to inquiries, review product counts and usage, prepare quotes, coordinate product intake and studio production, confirm shot lists and sample setups, manage proof galleries, edit and deliver files, process payments, maintain records, secure the website, and comply with legal obligations. We may also use limited technical data to improve site reliability and understand how visitors use the website.
Service Providers
We may share personal data with trusted service providers that support website hosting, form handling, email delivery, payment processing, file storage, gallery delivery, and technical maintenance. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, investigate fraud or misuse, or support the administration of a booking, payment, or delivery dispute. We may also share information where disclosure is necessary to enforce our agreements or protect the security of the website and galleries.
Data We Collect
We may collect contact details, inquiry content, booking information, product and shot-list details, delivery instructions, payment-related records, gallery access data, and communications about selection, editing, and file delivery. We also process limited technical data such as device and browser information, log data, and cookie-related identifiers when you use the website.
How We Collect Data
We receive data when you submit a contact form, send an email, arrange a planning call, provide product details, approve a shot list, upload reference material, review proofs, or complete payment. Some data is generated automatically through website interaction, gallery access, and basic security logging.
Types of Cookies
We may use essential cookies to support site operation, session cookies to keep forms and galleries functioning during a visit, and limited analytics or preference cookies to understand usage and remember settings. We do not use cookies to make decisions with legal or similarly significant effects.
Cookie Controls
You may manage cookies through your browser controls and, where available, site-level preferences. Blocking some cookies may affect form submission, gallery access, or other site functions that rely on basic session handling.